• undefined
    Booking and payments
    • Can I book a child traveling on their own?
    • Can I book a ticket if I am under 18 years old?
    • Do I have to write all the names shown in my passport in my booking?
    • How can I book a ticket for my baby?
    • How do I book a ticket for my yet unborn children?
    • How many people can I book for at the same time?
    • I can't get online banking to work - why?
    • Is there any charge when I pay by card?
    • My discount coupon doesn't work, why is that?
    • My previous search is still there, why can't I change it?
    • What does the payment discount mean?
    • Why are you asking for my bank details?
    • Why do I get an error message saying that there are no seats left at the price I want to book for?
  • undefined
    Changes and Cancellations
    • Can I cancel my ticket if I have bought it from a low-cost airline?
    • Can I cancel my trip without cancellation protection?
    • Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
    • Can I change my flight tickets with the airline if I have a Flexible Ticket?
    • Can I change the name on my ticket?
    • Can I rebook my flight, hotel or rental car?
    • Canceling a hotel?
    • Canceling a rental car?
    • Do you need help with your rebooking?
    • Does it cost anything to rebook my flights when I have the Flexible ticket service?
    • How do I cancel my trip if I have cancellation protection?
    • How do I make sure my flight time is current?
    • How do I rebook my tickets when I have the Flexible Ticket service?
    • I have spelled my name incorrectly, can I change it?
    • If you have informed me that I will receive a refund, how will this work?
    • The new timings I have received are not suitable at all, what should I do ?
    • Want to cancel your flight?
    • Why have I received changed times for my trip?
  • undefined
    Feedback and Complaints
    • I am not satisfied with my hotel stay or my rental car, can I give my feedback to you?
    • I want to give feedback about my trip once I have returned home, how should I do this?
  • undefined
    My booking
    • Are you flying with a low-cost airline (such as Ryanair, Wizzair, easyJet etc)?
    • Can I check in online?
    • Can I purchase an additional baggage allowance or add sports equipment to my trip?
    • Can I take a pet with me on my trip?
    • Can I use only parts of the travel, for example miss the outward flight and only take the return?
    • Do I always need a valid passport and visa when travelling abroad?
    • How can I be sure that I have enough time to change if I have a stopover?
    • How can I find and print my receipt?
    • How do I know if I need a passport and a visa for the destination I am visiting?
    • How much baggage can I take with me?
    • I booked a trip with you and lost my baggage. What should I do?
    • I gave the wrong email address when booking and haven’t therefore got a confirmation - what do I do now?
    • I need assistance when I am travelling, can you help me?
    • What are the rules regarding liquids, medication, baby food and special dietary items in hand luggage?
    • What should I be aware of if my return trip consists of two single tickets?
    • When I booked my trip I did not receive my receipt by email, what should I do?
    • Where can I find my ticket and what documents do I need to take with me on my trip?
  • undefined
    Products and Services
    • Can I book special food, my seat on the flight or add my frequent flyer card?
    • Can I book special food, my seat on the flight or add my frequent flyer card?
    • Can I contact customer service through Facebook?
    • Can I contact customer service through Facebook?
    • How do I unsubscribe from the newsletter?
    • How do I unsubscribe from the newsletter?
    • How does your cancellation protection work?
    • How does your cancellation protection work?
    • I have not received my hotel/rental car voucher, what should I do?
    • I have not received my hotel/rental car voucher, what should I do?
    • If something happens on my trip and I have taken out travel insurance, who should I contact?
    • If something happens on my trip and I have taken out travel insurance, who should I contact?
    • What are the advantages of the Support package?
    • What are the advantages of the Support package?
    • What do I need to know about my car rental booking?
    • What do I need to know about my car rental booking?
    • What does the Flexible ticket Service mean?
    • What does the Flexible ticket Service mean?
    • What is the Mobile Travel Plan?
    • What is the Mobile Travel Plan?
    • What policy do you have in terms of my email address?
    • What policy do you have in terms of my email address?
    • Who do I contact about my hotel booking?
    • Who do I contact about my hotel booking?
    • Why has the hotel reserved an amount on my account?
    • Why has the hotel reserved an amount on my account?
  • undefined
    Travel Alerts
    • How do I know if it is possible to change my booking in the case of travel disruption?
    • Will I receive a refund if my flight is canceled?
  • undefined
    Booking and payments
    • Can I book a child traveling on their own?
    • Can I book a ticket if I am under 18 years old?
    • Do I have to write all the names shown in my passport in my booking?
    • How can I book a ticket for my baby?
    • How do I book a ticket for my yet unborn children?
    • How many people can I book for at the same time?
    • I can't get online banking to work - why?
    • Is there any charge when I pay by card?
    • My discount coupon doesn't work, why is that?
    • My previous search is still there, why can't I change it?
    • What does the payment discount mean?
    • Why are you asking for my bank details?
    • Why do I get an error message saying that there are no seats left at the price I want to book for?
  • undefined
    Changes and Cancellations
    • Can I cancel my ticket if I have bought it from a low-cost airline?
    • Can I cancel my trip without cancellation protection?
    • Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
    • Can I change my flight tickets with the airline if I have a Flexible Ticket?
    • Can I change the name on my ticket?
    • Can I rebook my flight, hotel or rental car?
    • Canceling a hotel?
    • Canceling a rental car?
    • Do you need help with your rebooking?
    • Does it cost anything to rebook my flights when I have the Flexible ticket service?
    • How do I cancel my trip if I have cancellation protection?
    • How do I make sure my flight time is current?
    • How do I rebook my tickets when I have the Flexible Ticket service?
    • I have spelled my name incorrectly, can I change it?
    • If you have informed me that I will receive a refund, how will this work?
    • The new timings I have received are not suitable at all, what should I do ?
    • Want to cancel your flight?
    • Why have I received changed times for my trip?
  • undefined
    Feedback and Complaints
    • I am not satisfied with my hotel stay or my rental car, can I give my feedback to you?
    • I want to give feedback about my trip once I have returned home, how should I do this?
  • undefined
    My booking
    • Are you flying with a low-cost airline (such as Ryanair, Wizzair, easyJet etc)?
    • Can I check in online?
    • Can I purchase an additional baggage allowance or add sports equipment to my trip?
    • Can I take a pet with me on my trip?
    • Can I use only parts of the travel, for example miss the outward flight and only take the return?
    • Do I always need a valid passport and visa when travelling abroad?
    • How can I be sure that I have enough time to change if I have a stopover?
    • How can I find and print my receipt?
    • How do I know if I need a passport and a visa for the destination I am visiting?
    • How much baggage can I take with me?
    • I booked a trip with you and lost my baggage. What should I do?
    • I gave the wrong email address when booking and haven’t therefore got a confirmation - what do I do now?
    • I need assistance when I am travelling, can you help me?
    • What are the rules regarding liquids, medication, baby food and special dietary items in hand luggage?
    • What should I be aware of if my return trip consists of two single tickets?
    • When I booked my trip I did not receive my receipt by email, what should I do?
    • Where can I find my ticket and what documents do I need to take with me on my trip?
  • undefined
    Products and Services
    • Can I book special food, my seat on the flight or add my frequent flyer card?
    • Can I book special food, my seat on the flight or add my frequent flyer card?
    • Can I contact customer service through Facebook?
    • Can I contact customer service through Facebook?
    • How do I unsubscribe from the newsletter?
    • How do I unsubscribe from the newsletter?
    • How does your cancellation protection work?
    • How does your cancellation protection work?
    • I have not received my hotel/rental car voucher, what should I do?
    • I have not received my hotel/rental car voucher, what should I do?
    • If something happens on my trip and I have taken out travel insurance, who should I contact?
    • If something happens on my trip and I have taken out travel insurance, who should I contact?
    • What are the advantages of the Support package?
    • What are the advantages of the Support package?
    • What do I need to know about my car rental booking?
    • What do I need to know about my car rental booking?
    • What does the Flexible ticket Service mean?
    • What does the Flexible ticket Service mean?
    • What is the Mobile Travel Plan?
    • What is the Mobile Travel Plan?
    • What policy do you have in terms of my email address?
    • What policy do you have in terms of my email address?
    • Who do I contact about my hotel booking?
    • Who do I contact about my hotel booking?
    • Why has the hotel reserved an amount on my account?
    • Why has the hotel reserved an amount on my account?
  • undefined
    Travel Alerts
    • How do I know if it is possible to change my booking in the case of travel disruption?
    • Will I receive a refund if my flight is canceled?

Travel Alerts

How do I know if it is possible to change my booking in the case of travel disruption?

Will I receive a refund if my flight is canceled?

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